Refund & Cancellation Policy
We strive to keep our customers satisfied. Read our refund and cancellation terms below — clear, fair, and customer-friendly.
Refund Window
We issue refunds within 7 days of the original payment.
Refund Processing
Approved refunds are processed in 6–8 business days to your original payment method.
Cancellation Policy
Cancellations considered within 7 days of order placement. Some orders already shipped may be ineligible.
How cancellations & refunds work
- Cancellations will only be considered if requested within 7 days of placing the order. If the vendor has already shipped the product, cancellation may not be possible.
- While DCE Technology does not accept all cancellation requests, we do provide refunds or replacements if the delivered product is found to be defective or not as described.
- Report any discrepancy to our Customer Service team within 7 days of receiving the product for prompt investigation with the merchant.
- If a refund is approved, it will typically take 6–8 business days for the amount to reflect in the customer's account depending on the bank/payment provider.
Refund status & updates
We will notify you by email regarding the status of your refund. Please make sure the email on your order is correct and accessible.
Need help or want to request a refund?
If you have questions or wish to file a refund request, contact our Customer Service team. Provide your order details and a clear description of the issue to help us resolve it quickly.
Prefer instant help? Visit our contact page or email support.
Note: Refund timelines may vary depending on the payment provider and bank processing times.